Vicon Industries
  • Hauppauge, NY, USA
  • 13
  • Hourly
  • Part Time

JOB SUMMARY:

We are looking for future rock stars in the technology field who also enjoy working with clients to provide superior customer service. Your base of operations will be at our Corporate Headquarters located in Hauppauge NY.

Some of your duties will include: 

  • Training on our products to learn the technology and video security industry.
  • Test and replicate hardware and software networking and application issues.
  • Provide both pre and post-sale Tier1 level support to include the installation, troubleshooting and servicing of Vicon video management systems via telephone and/or remote connection.
  • Assist in the implementation of Beta programs including the installation, weekly evaluations and preparation of technical status reports.
  • Creation of technical FAQ's and Knowledge Bases.

JOB REQUIREMENTS:

  • Interest in both PC (hardware/software) and Network Technology
  • Excellent written and verbal communications skills,
  • Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction
  • Great problem-solving abilities
  • Outstanding organizational skills
  • Superior customer service orientation
  • Strong attention to detail
  • Ability to work independently with minimal supervision
  • P/T internship position; 2-3 days per week

 

WHO WE ARE:

At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in America, our exactness and ability to execute are pivotal to our core organizational mission. Vicon's development efforts focus on today's leading-edge security technologies including digital recording, data storage, IP video solutions, analytics. cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications including correctional facilities, schools, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. For more information regarding Vicon, visit us at: http://www.vicon-security.com/

           

Vicon Industries
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